Steve DiGioia

NOVEMBER 27, 2017

…no wonder why customer service is so bad – my rant! This original article was written by Steve DiGioia. We have turned into a group of inconsiderate, rude, thoughtless, disrespectful and egocentric miserable people. The worst traits of one’s personality show when presented with a “great deal” on a TV, toaster oven or pair of sneakers.

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Report Sales Groups Customer Service 223

Customer Bliss

JULY 3, 2018

In today’s episode, I speak with Greg Derwart , Managing Director, Administration & Customer Experience at Maryland Department of Commerce. We explore transforming customer and employee experience within a state government agency, and how this work is managed across multiple departments and agencies.

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Government Customer Experience Management Customer Experience Management 120

ijgolding

FEBRUARY 4, 2016

How do you become a Customer Experience Professional? She is as hard working, committed, passionate a Customer Experience Professional I have ever met. We wanted Customer Loyalty – Raving Fans (we just didn’t call it that!). I cannot imagine that there are young children all over the world who wake up dreaming of becoming one!!

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Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. We’ve aligned the entire organization around our mission: to provide the best customer service possible. It’s different from the competition; it makes them stand out.

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Service Untitled

OCTOBER 12, 2010

Service Untitled The blog about customer service and the customer service experience. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations.

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Service Untitled

MARCH 12, 2010

Service Untitled The blog about customer service and the customer service experience. Toyota has promised more stringent quality control, more investigations into customer complaints, and a quicker response time when identifying safety issues, and has apologized to consumers and loyal customers repeatedly.

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Myra Golden

AUGUST 29, 2016

If you work in customer service, effective complaint handling is crucial. One poorly handled problem or complaint can send a customer running for the competition. Consider the following: A customer who goes to the effort to complain, but remains dissatisfied is usually 50% less loyal than someone who did not bother to complain.

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