Service Untitled
AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. I walked into my local branch of Wachovia Bank to speak with a mortgage representative about one of my real estate customers, and since I was early, I had to wait until the mortgage representative was out of her meeting.
Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.
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APRIL 3, 2017
Build what your customers are telling you they want. However, by listening to their customers and seeing how they reacted to previous experiments with free “Super Saver Shipping,” they determined that fast, reliable shipping would become a necessary core component of the business in order to successfully compete with in-store retailers.
Service Untitled
APRIL 8, 2010
Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.
Service Untitled
SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?
Service Untitled
SEPTEMBER 9, 2010
Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.
Service Untitled
OCTOBER 12, 2010
Service Untitled The blog about customer service and the customer service experience. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations.
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