inQuba

AUGUST 27, 2020

With GDP slashed, The 90% Economy is a world where building brand trust, digital engagement, and building customer rapport move to center stage in order to optimize customer retention and value. Lior is the author of 8 highly-regarded books, including the acclaimed “Next Is Now” (2018). Introducing Level Up CX Summit. Michael Renzon.

Customer Journeys 80

Customer Journeys Consulting Customer Retention Meeting 80

Qualtrics

DECEMBER 5, 2019

We found that some of the best insights come from brands who disrupt their own business models. Typically, disruptive innovation is carried out by small or lesser-known companies, start-ups with low overheads, zero brand capital and a high appetite for risk. When brands disrupt their own models. What is disruptive innovation?

Innovation 43

Innovation Brands Ecommerce Video 43

Clarivate

APRIL 24, 2023

Pharmacy giants battle to bulk up with provider group buys CVS Health rattled the healthcare industry when it acquired one of the nation’s top insurers, Aetna, in 2018, and the giant retailer continues to make waves. billion deal to acquire Oak Street Health, a value-based primary-care company focused on treating Medicare patients.

Healthcare 89

Healthcare Marketing Insurance Groups 89

ClearAction

OCTOBER 16, 2019

That’s not as impossible as it seems, given the promises of today’s technologies. The best-loved brands are cracking the code. Continual improvement of operations, policies, processes, and handoffs is essential to customers’ realizing Marketing’s value propositions and brand promises. As such, it requires stellar alignment.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

C Space

DECEMBER 6, 2018

After passing my driving test in 2005, I stopped driving in 2006. In March 2018, a Model X crashed into a central reservation in California, and in May 2016, a Model S crashed into a tractor-trailer crossing the road. It’s up to the auto brands to alter this perception. The physical brand. Nicola Spitzer.

Sports 40

Sports Transportation Healthcare Culture 40

Hero Digital

DECEMBER 5, 2018

2018 has been an exciting year at Hero Digital as we continue to see clients accelerating their growth by investing in customer experience (CX). We’ve found an agency that shares our belief in the power of CX to change businesses, has been producing digital experiences for top brands since 2006, and aligns perfectly with our core values.

B2B 11

B2B Financial Banking Customer Journeys 11

Chattermill

AUGUST 29, 2018

The Guide to Building Your Customer Experience Technology Stack. on 30 Aug 2018. CX Technology Stack. From data collection to brand management to consumer marketing, Survey Monkey really is an all-in-one tool that will meet and then exceed your expectations for collection. by Sam Frampton. Text Analytics.

Technology 40

Technology Customer Experience Consulting Analytics 40