Retently

JULY 28, 2023

It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. Their role is to champion the customer’s perspective and advocate for their needs within the company.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.

Customer Success 0

Customer Success Groups Customers Metrics 0

Team Support

JANUARY 26, 2021

TeamSupport aims to break down barriers and enable collaboration between support, sales, and product teams so all departments contribute to strengthening product relationships. “ Download the full report, Customer Support Transformation: The Guide to Essential Practices and Metrics.

B2B 64

B2B e-support Knowledge Base Resources 64

ChurnZero

JUNE 2, 2021

Lessons learned over the last year from the Customer Success community. Salesforce started it and they went public in 2004. Slow down sales and marketing and you can get to breakeven. Customer Success Around the Web. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts.

B2B 98

B2B Company B2C Survey 98

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Retently

OCTOBER 19, 2018

A short definition of the CCO position describes it as being responsible for managing the business relationship with its customers. The CCO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Thematic

SEPTEMBER 6, 2018

The larger the number of advocates for the product, the lower the customer acquisition costs for the company, and the more effective customer success team will be.” Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty. How Symantec reduces costs.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Totango

MAY 27, 2022

It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. What Is Product-led Growth (PLG)? What is PLG?

Customer Retention 121

Customer Retention Sales Software Strategy 121

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2004. Xactly is a SaaS company that provides a comprehensive set of sales and finance management products for designing, building, managing, auditing, and optimizing sales compensation management programs. It assesses sales productivity and effectiveness, as well as employee satisfaction. Ring Central.

Company 10

Company Software Financial Tools 10