BirdEye

MAY 19, 2023

In this blog, we’ll demonstrate the powerful benefits of a feedback loop, along with real-life examples so you can leverage methods for continuous improvement. Here’s an example. You can collect customer feedback from online reviews, social media comments , and product forums.

Examples 52

Examples Feedback Net Promoter Score Effort Score 52

Win the Customer

MARCH 8, 2017

In 2004, Unilever brand Dove conceived the Dove Campaign for Real Beauty , which promoted the company’s products by changing the emotions associated with personal care and beauty products. With this focus, Dove has repackaged the emotions associated with its products, connecting its brand with feelings of self-esteem.

Case Study 118

Case Study Study Brands Customer Experience 118

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

West Monroe

SEPTEMBER 4, 2023

Beauty's Chief Digital Officer, joins the podcast to discuss the ever-evolving customer journey and the balance between customer needs and technology advancement, fostering innovation, and maintaining a seamless physical-digital connection. For instance, virtual try on is a good example of how we bridge the gap. Prior to e.l.f.,

Culture 52

Culture e-support Innovation Loyalty Programs 52

Michelli Experience

MARCH 2, 2016

Having worked with Starbucks since 2004, as I began my journey to my first of two books about them ( The Starbucks Experience and later Leading the Starbucks Way ), friends and colleagues are quick to contact me whenever Starbucks makes the news. That goes for both good and bad news!

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs How To 100

ReviewTrackers

JANUARY 1, 2018

A number of research studies suggest that online reviews are more trustworthy and useful than branded social media content, advertising, information from salespeople, and even natural search engine results. Here, for example, is a Customer Complaint response form for BBB Chicago. General Review Sites. Trustpilot.

Automotive 109

Automotive Hotels Travel Healthcare 109

Feedbackly

SEPTEMBER 26, 2018

Looking at Google’s search trends since 2004, we can see a steady increase in search popularity with a slight exponential curve – indicating that the interest will continue to grow more every year. For example, Feedbackly allows you to create automated upsell offers which send directly to your customer’s email inbox.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56