Customer Bliss

OCTOBER 3, 2017

In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics. Developing Your Team. Look for those who have experience, even limited, with data analysis and management.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

CSM Magazine

MARCH 24, 2022

When an appliance, device or system requires at-home service or repair, customers are usually connected with an original equipment manufacturer (OEM) who will leverage a contracted workforce to carry out these services. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

Optimove

AUGUST 4, 2021

In simpler terms – is there a connection between personalization at scale and impact on revenue? More from Optimove on segmentation: RFM Segmentation Paul Stuart Revolutionizes Its Customer Marketing with Optimove Customer Segmentation via Cluster Analysis. Smaller Customer Segments, Bigger Results.

Groups 98

Groups CRM Ecommerce Comparison 98

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. By adding this unique offering to our portfolio, Teliax continues to bring innovative managed services and integrated connectivity solutions to our partners.” About Teliax.

Self Service 52

Self Service Contact Center Chatbots Omni-Channel 52

Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. Therefore, building emotional connections with today’s modern consumer is critical!

Marketing 147

Marketing Hospitality Hotels Consumers 147

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. But potential partner businesses are becoming more digitally connected.

Hotels 40

Hotels Hospitality Loyalty Travel 40

CX Ahead

FEBRUARY 27, 2018

Identifying this as a significant customer pain point, they filled the gap and went on to sell more than 100 million devices. The Nintendo DS launched in 2004 as a device with two complementary screens, one of which is a touchscreen (three years before the iPhone).

Omni-Channel 52

Omni-Channel Company Entertainment Customer Centricity 52