GlowTouch

SEPTEMBER 22, 2020

It is hard to tell from one or several interviews if an applicant is suited to a position or company, and there are various assessment tools on the market that ask a series of questions in attempting to create a portrait of each applicant. Interviews are important but they are also like dating.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

FEBRUARY 16, 2021

As more delivery apps enter the market, there are inevitable stumbles and lessons to be learned. food delivery market has enjoyed 20.2% The bottom line: if you operate a successful food delivery app, you will likely enjoy this trend for some time to come. 10% of Americans use a food delivery service at least once a week. ?

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

OCTOBER 16, 2020

Studies show that customer support is the new battlefield, a critical tool in client retention. What’s more, happy customers are likely to recommend your brand to others, a far more effective selling point than clever marketing campaigns. Great support improves customer lifetime value. Final Thoughts.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

OCTOBER 16, 2020

As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. This is why choosing the customer support channels that work for your business is so important.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

APRIL 16, 2021

Among the steps that SaaS companies can take to boost their customer service and retain their audience are: Aligning support strategy with customer expectations: Market research and data of existing customers should provide a thorough understanding of what expect of support. This has the potential to be a very long list.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 6, 2020

Not only will a CSR program help you attract and hire the most qualified talent on the market, but they will be more likely to stay longer periods of time. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. The hiring and training processes are costly.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 18, 2020

Businesses that utilize impact sourcing also gain a key edge over their competitors in the market. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. It’s truly a “win-win” scenario for everyone involved. A Competitive Advantage.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52