Gainsight
OCTOBER 19, 2018
All over the world, companies are using data science to cultivate a healthy customer base. Let’s go on a quick journey to explore three major components of a holistic data science strategy and how these can improve your Customer Success strategies. Does your team have challenges identifying problem areas in your customer data?
Magellan Solutions
FEBRUARY 2, 2022
With such relentless efforts, the industry’s projected total income range would reach $29.09 2001 : The Contact Center Association of the Philippines (CCAP) was established during Mar Roxas’ term as the DTI Secretary. Customer service. billion by 2022. 2000 : The BPO industry contributed 0.075% to the country’s GDP.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PeopleMetrics
JULY 31, 2018
The true “voice” of your customer is the unique words they share with you each time you ask them “Why” or “Please tell me more about that” in your survey. There is gold in each comment that customers share with you. Unstructured customer feedback is key to unsolicited feedback as well, especially social reviews.
TechSee
JANUARY 25, 2023
Most field service departments operate in a highly competitive and customer-centric marketplace. He leads a global organization of nearly 3,000 team members and over 25,000 contractors who support Dell EMC customers in more than 140 countries. Mark specializes in finding sustainable solutions for large, messy, customer-facing problems.
CSM Magazine
JUNE 30, 2021
Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. Proud of its reputation for exceptional 24 x7 customer service, the company wanted to scale its support for players while managing any peaks in demand.
Customer Guru
MARCH 7, 2018
Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. I completed my engineering in 2001, majoring in Electronics.
SurveySparrow
DECEMBER 4, 2020
Online survey tools are great when it comes to collecting feedback from customers. Hearing feedback from customers and making use of their feedback is one of the best things that businesses can do if they want to achieve incredible success. . The company was started in 1999 and it serves more than 60 million customers worldwide.
Expert insights. Personalized for you.
100 
Let's personalize your content