Gainsight

OCTOBER 19, 2018

While some may think of Terminator, HAL from Odyssey 2001, or Data on Star Trek, the products of data science have very realistic uses and are deeply embedded in our everyday lives. Data science has taken on a metaphysical form in functions like virtual assistants, page algorithms, and predictive scoring. Take the Next Step.

Customer Success 100

Customer Success Data Strategy Analysis 100

Magellan Solutions

FEBRUARY 2, 2022

With such relentless efforts, the industry’s projected total income range would reach $29.09 2001 : The Contact Center Association of the Philippines (CCAP) was established during Mar Roxas’ term as the DTI Secretary. billion by 2022. 2000 : The BPO industry contributed 0.075% to the country’s GDP. 2008 : The majority of the top U.S.

Call Center 75

Call Center Industry Contact Center Government 75

PeopleMetrics

JULY 31, 2018

Humans are the most expensive method to make sense of unstructured comments—often prohibitively so, because not only are they expensive knowledge workers, but also the effort doesn’t scale. The machine then assigns a sentiment score for each comment related to given topics, usually ranging from –1 to +1. Humans (Open-Ended Coding).

Analytics 79

Analytics CEM Telecommunications Hotels 79

TechSee

JANUARY 25, 2023

He has built and led teams supporting customer acquisition, final mile, and service efforts for organizations nationwide. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. He was responsible for leading the effort to develop the service strategy for Siemens Industry, Inc.,

Management 41

Management Automotive Leadership Effort Score 41

CSM Magazine

JUNE 30, 2021

Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. We wanted to automate a percentage of live chat inquiries in an effort to alleviate pressure on our agents during peaks in traffic.

Self Service 105

Self Service Chatbots Effort Score Hospitality 105

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business. How do you think we can make CX initiatives worth the cost and the effort?

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

SurveySparrow

DECEMBER 4, 2020

Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.” You only require a minimal effort to build a survey because the builder itself is intuitive and helps speed up the process. .

Comparison 52

Comparison Survey Net Promoter Score Tools 52