Remove masterclass-events
article thumbnail

How Aegon Is Reaping the Benefits of Customer Centricity

InMoment XI

The programme reaches all parts of the business through online learning, customer talks, animated games and cartoons, podcasts, skills workshops, topic masterclasses, and more. This event really brought it home how everyone at Aegon has a unifying purpose, to connect with customers.

article thumbnail

We Are In Denial About Omnichannel Engagement Being A Done Deal

Eptica

Author: Guest author: Martin Hill-Wilson One of the masterclasses I run is on omnichannel engagement. In other words, the mix of voice, text and occasional video communications, resourced within contact centres, which serve both online and offline customers. What is happening at the resourcing level? Why is this?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Making Informed Predictions Around Emerging Trends

NetBase

The meteoric adoption of telehealth and our embrace of virtual worlds in the absence of in-person events are great examples. But in a shining display of adaptability, they put all of their resources behind quickly growing their nascent AirBnB Online Experiences , which saw it through the worst of the lockdowns. Pandemics Defy Planning.

Trends 105
article thumbnail

Wish you were at SaaStr this year? Us too…

ClientSuccess

We were really interested to hear his session because it is close to our hearts: “ Masterclass: Churn is Dead. Resources for Embracing Remote Work. Panel Discussion on Taking Ownership of Your Career in Sales – “Women in Sales Everywhere” Event. . We hope to catch everyone at the rescheduled event in September!

Video 52
article thumbnail

Wish you were at SaaStr this year? Us too…

ClientSuccess

We were really interested to hear his session because it is close to our hearts: “ Masterclass: Churn is Dead. Resources for Embracing Remote Work. Panel Discussion on Taking Ownership of Your Career in Sales – “Women in Sales Everywhere” Event. . We hope to catch everyone at the rescheduled event in September!

Video 52
article thumbnail

2019’s top employee experience and HR conferences in Europe

Qualtrics

You’ll get speakers from some of the world’s biggest brands, a chance to network with other XM pioneers and join expert-led masterclasses to hone your skills. Who should go: Chief human resources officers (CHROs) and their teams. Join other EX leaders at an X4 On Tour event. Simon Daly, Head of Engagement // Three UK.

article thumbnail

7 Indispensable Customer Success Playbooks: Empower Your Team for Success

SmartKarrot

Upselling Masterclass – More Than Selling, It’s Evolving Upselling is more than just pushing additional products or services onto your customers. When renewal time comes, it should be a natural and celebratory event, not a stressful negotiation. Stay connected with your customers throughout the year.