NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Net Promoter Score 120

Net Promoter Score Multi-Channel Contact Center Customer Experience 120

NICE inContact

JANUARY 24, 2018

There was a growing recognition that customers are taking a series of steps to make their purchases or handle their customer support needs and that agents needed to be provided with as much context as possible about each of the actions taken to optimize the customer experience.

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

NICE inContact

OCTOBER 28, 2016

Organizations in the leader quadrant have balanced these two important qualities and are described as: “ …those suppliers with a strong multichannel product and service capability that have already. Integrate with 3rd party platforms to create a unified customer experience. They also benefit from being able.

Contact Center 164

Contact Center Contact Center Software Social Media Exceptional Customer Service 164

Oracle

AUGUST 19, 2020

From shoppable Instagram posts to personalized discounts based on past purchases, it’s no doubt that the shopping experience is constantly evolving. According to PwC , when customers have a great experience, they’re willing to pay up to a 16% price premium. ” Dylan Max, Head of Growth Marketing, Netomi.

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

Kustomer

APRIL 13, 2020

For many, customer conversations are only increasing, and Kustomer has stuck its course to build a CRM platform packed with the tools and capabilities that help you connect with customers, keep them engaged, and manage processes to perform at max capacity and grow. We See Automated Self-Service Differently.

Self Service 59

Self Service Omni-Channel CRM Effort Score 59

ProProfs Chat

APRIL 5, 2019

She has worked with reputed brands such as Glossier, Sonos, Dollar Shave Club, RE/MAX, BT, Leica, Reed, Red Cross and Songkick. You’d be hard-pressed to find any organization that didn’t profess of being customer-centric or investing in customer experience programs. Lindsay is the Founder CEO of Customer Thermometer.

Strategy 93

Strategy Chatbots Self Service Customer Centricity 93

NICE inContact

APRIL 24, 2019

As a major wholesale distributor and direct-to-consumer seller of dietary, and health and beauty products, Basic Research was using a variety of contact center technologies that didn’t always work well together. Agents across the system instantly get screen pops of CRM information so that every customer receives speedy, personalized service.

B2C 139

B2C CRM Contact Center Omni-Channel 139