Comm100

AUGUST 24, 2016

We all want our customers to be happy with our products and services. However, not many people take the time and energy to alert businesses to their subpar service—they just don’t ever use their services again. You think social media suffices as the only customer resolution tool.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

Vonage

FEBRUARY 7, 2017

The mistake: Customer service can only ever be as good as the people who provide it – yet a shocking number of organisations overlook this crucial truth. With numbers like that, it’s unsurprising that customer service suffers. The mistake: Today’s customers don’t think about channels.

Customer Service 120

Customer Service Self Service How To Gamification 120

Second to None

OCTOBER 23, 2018

Many brands use a franchisee-model that puts the responsibility in the hands of the store-owners, but ultimately it is the brand that will take on the negative perception caused by inattentive waiters, poor customer service and long wait times.

Brands 74

Brands Measurement Customer Centricity Poor Customer Service 74

Interactions

MAY 22, 2019

Long wait times. It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. This is when the headaches start. Here’s what we found: 1.

Travel 61

Travel Self Service Hotels Hospitality 61

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Manage Your Social Media.

Tips 130

Tips Self Service e-support Social Media 130

Interactions

MAY 22, 2019

Long wait times. It’s during these urgent travel situations when I need customer care to perform at it’s best, and it’s often when it fails the most. The survey that we conducted had more than 1,700 participants –both business and leisure travelers. This is when the headaches start. Here’s what we found: 1.

Travel 48

Travel Self Service Hotels Hospitality 48

ProProfs Chat

MAY 9, 2019

In this day and age, live chat is a powerful tool for brands to communicate with consumers in real-time. Brands are empowered to convert every interaction with the prospective customer into a memorable experience. When consumers don’t enjoy the desired experience, they tend to spread the word via social media, surveys or phone calls.

Software 83

Software Social Media Consumers Poor Customer Service 83

delighted

SEPTEMBER 27, 2019

New technologies, better training methods, and an increased emphasis on delivering the best customer service have yielded some impressive customer sentiment results. A recent American Express survey found that 81% of customers feel that the support they receive meets or exceeds expectations.

Customer Service Strategies 42

Customer Service Strategies Customer Service Strategy Self Service 42

CSM Magazine

MARCH 27, 2020

It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. Bad customer support is harder to spot, but it runs deeper than a quick social media fire that needs extinguishing. Temkin Group ).

Self Service 52

Self Service Social Media e-support Knowledge Base 52

ProProfs Chat

JANUARY 29, 2020

Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? The current digitally dominant world has reduced the wait time to seconds , and no one wants to resort to old school methods of communicating with their favorite brands. Social Media. Obviously they won’t. .

Multi-Channel 98

Multi-Channel Customer Service Social Media Self Service 98

ProProfs Chat

JANUARY 17, 2019

If numbers are to be believed, then almost 97% of ecommerce businesses fail and one of the reasons for this failure is poor customer service. On the contrary, research by Harvard Business Review proves that people spend upto 140% more if they get the best customer experience, meaning they become loyal to your brand.

Ecommerce 56

Ecommerce Customer Service Chatbots Self Service 56

Eptica

SEPTEMBER 9, 2016

Author: Neil Cox Recent research highlighted by customer service guru Shep Hyken demonstrates the importance of delivering an experience that meets the needs of your customers. It found that businesses in the US are losing $62 billion every year, due to people switching following poor customer service.

Self Service 48

Self Service Knowledge Base Poor Customer Service Social Media 48

ShepHyken

MAY 18, 2018

You can offset this lower cost by providing an excellent customer service experience , though. Surveys of customers frequently show that customers are usually willing to pay more for a product if the brand provides superior service. The Experience. appeared first on Shep Hyken.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. On the other hand, poor customer service can cost companies dear.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

ProProfs Chat

AUGUST 8, 2019

Menu problems have to lead to issues like: Drive through wait-time increased to three minutes and ten seconds. That means not only did they compromise on service, but also on the quality of the food. Due to deteriorating taste, the brand started facing issues like: Customers getting price sensitive. customers’ wishes.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51