How to Engage Employees and Win Customers With Automation
Uniphore
JUNE 9, 2021
Base automation tech “success” on employee experience, and ROI will follow According to a recent Enghouse call center survey, 91 percent of agents reported their intention to quit in 2021, with 41 percent citing stress as their main reason to leave. Automation can improve these grim numbers—when applied holistically.
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