Cyara

NOVEMBER 12, 2020

Organizations are constantly looking to improve their customer experience (CX). While the contact center has always played a key role in this, since we’ve been in this global pandemic, the contact center has become the place where consumers interact with organizations. And contact centers depend on complex technology to deliver that great CX.

Contact Center 128

Contact Center Technology Consumers Interaction 128

Gainsight

MAY 13, 2020

Nick Mehta, our CEO, kicked off with the key themes you will hear across all the tracks from leaders at Splunk, Adobe, IBM, and more! Enter the Prescriptive Value Path Splunk has created to help prospects envision success. So much happened on day 1! If one of those spokes is not in line, the customer cannot propel forward.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

MARCH 25, 2021

As a result, Zoom , Slack , and Splunk have all seen record growth throughout the pandemic. In parallel, Sales and Customer Success teams must partner to identify customer challenges, deliver the right product solution, and ensure the product is consistently delivering on intended outcomes.

B2C 52

B2C B2B Roadmap Conference 52

Gainsight

JULY 16, 2020

Gainsight has partnered with many companies over the years, and each one brings something unique to the relationship. One example he gave was Splunk who have driven over 50% faster adoption in their customers by working with Valuize and Gainsight. But the accurate measure of Splunk’s success was in efficacy.

B2B 52

B2B Software Customer Journeys Customer Success 52

SmartKarrot

JULY 29, 2021

Manage the renewal process for channel partners. Apply here: [link] Role: Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Splunk As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness.

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

Magellan Solutions

AUGUST 11, 2021

Switching to a white label partner after working directly with an agency can be difficult for clients. Making sure to treat every client professionally and with respect is essential for a healthy working relationship. Knowing the hard facts about a company is important, and so is remembering details about the people that work there.

Communication 52

Communication Industry Company Metrics 52

SmartKarrot

FEBRUARY 22, 2021

Apply here: [link] Role: Customer Success Manager Location: Canberra, Australian Capital Territory, Australia Organization: Splunk As a Customer Success Manager, you will orchestrate overall relationship with assigned clients, which will include Growing adoption, ensuring retention, and happiness.

Customer Success 10

Customer Success Knowledge Base Customers Sales 10