When CX Value Is Hard to Find: 3 Truths You Need to Hear if Your CX Program Isn’t Moving the Needle
InMoment XI
MARCH 3, 2022
Here’s a difficult truth you may be facing: “my customer experience (CX) program is just not moving the needle.” The beginning of a true CX transformation journey starts with facing the reality that your old ways of approaching experiences might not be the best—and being willing to adapt your approach according to best practice.
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