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Talkdesk
MARCH 12, 2021
In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Based on our experience working with customers on digital customer experience (CX) initiatives, here are five of the best features of Talkdesk CX Cloud™: 1. AppConnect.
Talkdesk
MAY 12, 2020
Talkdesk Callbar® may be the tool you rely on most. Getting started Last week, we published a blog on everything you need to get started as a WFH agent , including technical and non-technical requirements. Check out the welcome email from Talkdesk in your inbox and be sure to accept the invitation!
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Talkdesk
AUGUST 1, 2016
There are a lot of things that make Talkdesk great. If you’re a regular reader of our blog, you’ll know that we’re constantly expanding our offering with innovative new features and enhanced functionality. In fact, we currently offer more than 25 integrations, more than any other cloud-based call center software in the industry.
Talkdesk
JANUARY 22, 2018
Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Talkdesk was built to be a companion to your CRM solution, making sure your agents can use the CRM as their primary workspace, making and receiving Talkdesk calls in the background, without ever leaving the CRM.
Talkdesk
JUNE 21, 2019
In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center. Integrating Your Contact Center and CRM Software One of the most effective ways to reduce wrap up time is to integrate your contact center and CRM platforms. What is Call Center Wrap-Up Time?
Talkdesk
MAY 17, 2016
May 17th will go down as one of the most important days in Talkdesk history. But today is not just about Talkdesk the business. Today is also about Talkdesk the product. We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today.
Talkdesk
AUGUST 30, 2017
Talkdesk was founded more than five years ago on the premise that contact centers don’t have to be stale. The technology exists to make contact center software much more customer-centric and we think we’re building something truly unique and exciting for Talkdesk customers. and moving to an innovator like Talkdesk.
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