Bold360

APRIL 27, 2017

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56

Tourism Travel Customer Service e-support 56

ReviewTrackers

MAY 8, 2017

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks. When: July 4 to 5, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Provide Interactive Demonstrations Make Them Feel Exclusive Give Back To The Society You Can’t Be Always There, So Use Virtual Shopping Assistants No Holdup in the Payment Process Please!

Retail 40

Retail Examples Customer Experience Social Media 40

Currency Alliance

NOVEMBER 14, 2019

If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. disconnects between company leadership and management. Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Up Your Service

MAY 3, 2017

For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. Turning loyalty members into evangelists. Travelers want real, human interaction. However, smart companies see this as an opportunity to create brand evangelists.

Hospitality 74

Hospitality Travel Industry Brands 74

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. More than two-thirds of the interactions are still voice. Absolutely. Just fix it right the first time.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. More than two-thirds of the interactions are still voice. Absolutely. Just fix it right the first time.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Thematic

NOVEMBER 13, 2018

VOC and Net Promoter Score (NPS) go hand-in-hand: by truly understanding your customers and addressing their biggest concerns, by managing your VOC program properly, you should expect your Net Promoter Score to be positively affected. Reputation management: Monitor your brand’s reputation in the marketplace. Who’s nailing VOC?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Qualtrics

JUNE 26, 2020

Additionally, crisis management teams in more than 40 group companies implemented over 1,000 actions in two months besides the protective measures to make employees feel more comfortable. After the first COVID-19 case was confirmed in Turkey on March 11th, Koç Holding’s crisis management team was ready.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

SmartKarrot

AUGUST 12, 2022

Two: ChowNow has a commission-free marketplace where restaurants can interact with new customers without having to pay huge margins. Well, the platform has another benefit – as the customers interact directly with the restaurants, they get to pay less (only the exact amount). Using this data, restaurants can –. Simple right?

Comparison 10

Comparison Transportation Industry Loyalty Programs 10