BirdEye

OCTOBER 24, 2023

By automating internal processes, you can enhance your online presence and improve patient satisfaction without draining valuable time or resources. However, Birdeye’s experience and expertise put clients’ minds at ease. We are thrilled to have you join us today. My name is Justin Meredith, and I’ll be your moderator.

Healthcare 59

Healthcare How To Hospitality System 59

Currency Alliance

FEBRUARY 20, 2023

This would not require much of a rules engine – since your program has no variation. Such vendors had very fixed views on how customers should be engaged and rewarded – regardless of how much they knew about the brand’s business, their customer, or their industry. Brands no longer need to be held hostage by legacy rules engines.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Gainsight

JULY 7, 2021

Little did we know then how Geoffrey Moore and Nick Mehta, who opened Pulse with an incredible keynote that introduced “The Three ‘R’s’ of Customer Success: Retention, Renewals, and References,” would be at the forefront of one of the fastest-growing categories, conferences, communities, and companies in the world over the next decade.

Social Media 45

Social Media Conference NPS Customer Success 45

ShepHyken

APRIL 30, 2021

He writes about using technology to meet the evolving needs of customers and preparing for future disruptions.?. The changing conditions in 2020 redefined how we lived and worked. Dhruv Mehta is a Digital Marketing Professional at Acquire , a customer engagement platform that focuses on conversational CX.

Customer Service 144

Customer Service Chatbots Omni-Channel Analytics 144

ShepHyken

MARCH 25, 2022

He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Your brand’s name will eventually suffer if you don’t have a strong core team handling customer inquiries, keeping them pleased. Five Best Ways To Support And Inspire Your Customer Experience Team.

Customer Experience 75

Customer Experience How To Self Service Employee Engagement 75

AWS Machine Learning

SEPTEMBER 9, 2022

This is a guest blog post cowritten with athenahealth. In the artificial intelligence (AI) space, athenahealth uses data science and machine learning (ML) to accelerate business processes and provide recommendations, predictions, and insights across multiple services. Amazon CloudWatch for persistent log management.

Groups 76

Groups Training Healthcare Multi-Channel 76

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. How did you come up with the idea for ViiBE?

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Grade.us

SEPTEMBER 12, 2019

Everyone knows people are using reviews to find hotels. You can use this information to position your hotel in a positive way, and to develop a review strategy that gives you the most bang for your buck. Some Guests Preferences Include Factors You Can't Control. To Evaluate How Well the Hotel is Maintained.

Hotels 23

Hotels Travel Hospitality Poor Customer Service 23