Healthcare Innovation Multi-Channel Omni-Channel 
Aveus
NOVEMBER 25, 2019
A couple weeks ago at the Medecision Healthcare Liberation Conference, I attended the Chief Experience Officer roundtable where we had an excellent discussion around how payors are thinking about their digital experience. Customer experience is a capability that must be formalized to solve for a multi-channel strategy.
InMoment XI
JANUARY 12, 2024
More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. By analyzing conversations between healthcare professionals and patients, organizations can enhance communication effectiveness.
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Kustomer
NOVEMBER 7, 2023
Kustomer is projecting to double the size of the company while making significant investment in their product — this is Kustomer’s commitment to AI-driven customer support innovation. Using Kustomer for your entire helpdesk , you can: Deliver a consistent customer experience across all channels.
CSM Magazine
FEBRUARY 2, 2024
Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Founded in 1905, Benenden offers affordable healthcare cover to over 860,000 members.
Lumoa
APRIL 28, 2024
But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software. More than 80% of business leaders see customer experience as a growing priority in 2024.
West Monroe
JUNE 20, 2022
True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Featured Content. Operating model impacts.
Call Experts
JANUARY 23, 2019
Omnichannel is quickly becoming a fundamental concept for businesses. Omnichannel processes utilize various platforms such as social media channels, email marketing, websites, and mobile experiences to communicate with your clients. What makes omnichannel challenging? Retailers have lost millions. What is this process?
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