Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. While I was quoted in the first chapter, I bought the Kindle version for the invaluable insight shared by some real hospitality heavyweights. Micah has done that for you here.

eBook 60

eBook Hospitality Culture Hotels 60

Currency Alliance

OCTOBER 11, 2018

Many of these are experience-enhancers which double up as upselling platforms. As one example, StayNTouch, a property management system vendor, claims its mobile check-in technology enabled the Fontainebleu Hotel to profitably and significantly increase upsales of late checkouts. Restive guests: understanding hospitality loyalty.

Hotels 40

Hotels Hospitality Loyalty Travel 40

ENGAGE.cx

OCTOBER 13, 2016

This version of great customer experience within the guest journey can be achieved today – and with the right customer engagement solution, it can be achieved without spending a ton of money. The Engagement Score provides the ability to understand and recognize how guest experience investments are truly impacting financial performance.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

ENGAGE.cx

OCTOBER 14, 2015

It’s fair to say the hospitality industry aims to welcome guests to its properties the way a host welcomes visitors into his or her home. Greet the guest by name, make them feel like you’re glad they’re there, and try to accommodate their needs the best you can.

Customer Engagement 40

Customer Engagement Engagement Guest Experience Hospitality 40

Michel Falcon Experience

NOVEMBER 20, 2019

We want all our team members to take ownership of the guest experience and their professional development. Below is an image of our entire process that has helped us experience an employee retention rate 2.5x higher than the hospitality industry average. These same professionals apply and teach themselves to get better.

Employee Engagement 89

Employee Engagement Engagement Culture Guest Experience 89

Beyond Philosophy

MARCH 6, 2017

For example, when we reviewed comments from hotel guests, we found out they weren’t looking for expensive big-ticket items like a gourmet restaurant or big screen TVs with high end sound systems. These little things send subconscious signals to customers that a company cares about their needs.

Hotels 118

Hotels Guest Experience Hospitality Social Media 118

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. A consistent experience from place to place. Each guest’s and each owner’s needs are different.

Case Study 100

Case Study Study Culture Guest Experience 100

CSM Magazine

APRIL 11, 2023

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. This means that providing an exceptional, above-and-beyond level of customer service in your hospitality business is more important than ever before. Tech can help.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. A consistent experience from place to place. Each guest’s and each owner’s needs are different.

Case Study 100

Case Study Study Culture Guest Experience 100

ReviewTrackers

AUGUST 30, 2017

Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: We explain how companies from the finance, healthcare, insurance , and hospitality industries can better connect with their customers. Are you using Data?

Connections 50

Connections Customer Journeys Healthcare Banking 50

North Highland

SEPTEMBER 16, 2019

While overall projections for the industry are still promising, this change is an alarm bell for hospitality and timeshare brands developing data and acquisition strategies for the next decade. Historically, the timeshare industry has enjoyed a healthy growth curve that stretched into double-digit growth in 2018.

Travel 45

Travel ROI CRM Entertainment 45

Comm100

AUGUST 23, 2018

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. As Michael Valdsgaard, the Leader of Digital Transformation at Inter IKEA Systems B.V.,

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ReviewTrackers

MAY 15, 2017

Across all segments of the hotel and hospitality industry, online reputation has become one of the most powerful drivers of revenue and growth. To ensure that your online reputation is driving guests to your hotel — instead of away from it — we created a list of hotel reputation management best practices and tactics. TripAdvisor ).

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53