InMoment XI

JANUARY 16, 2024

Natural Language Processing: NLP is a crucial component that enables AI systems to understand and interpret human language. Intent Recognition: Once the customer’s input is processed through NLP, the system identifies the user’s intent. These virtual concierges enhance the overall guest experience.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Currency Alliance

OCTOBER 11, 2018

By owning this more complete customer journey, the hotel has the opportunity to deliver better experiences and to earn greater guest loyalty. Many of these are experience-enhancers which double up as upselling platforms. Restive guests: understanding hospitality loyalty. Getting your hotel in order.

Hotels 40

Hotels Hospitality Loyalty Travel 40

ENGAGE.cx

OCTOBER 13, 2016

While you are checking out the property, the company website recognizes you and your preferred customer status, remembers you like a corner non-smoking room, and extends you an offer of an additional 10% off because of your long-standing loyalty. finally delivers on the full promise that CX has been striving for in the hospitality industry.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

Beyond Philosophy

MARCH 6, 2017

For example, when we reviewed comments from hotel guests, we found out they weren’t looking for expensive big-ticket items like a gourmet restaurant or big screen TVs with high end sound systems. Revolutionary Thinking on Customer Loyalty. And you don’t have to cut your prices in the process. Outrageous! Hotels Keep on Charging!

Hotels 118

Hotels Guest Experience Hospitality Social Media 118

Comm100

AUGUST 23, 2018

Starbucks’ mobile app has other interesting features that further improve the customer experience, including digital tipping, Shake to Pay, and a rewards system that incentivizes purchases by offering free food and drinks. As Michael Valdsgaard, the Leader of Digital Transformation at Inter IKEA Systems B.V.,

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100