article thumbnail

Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

Utilizing AI, this system organizes and deciphers the collected data, and makes sense of it thereafter. Hotels can then leverage these insights to elevate guestsexperiences before, during, and after their reservation. The workings of AI systems like ChatGPT can be opaque, and their recommendations may not always be reliable.

Hotels 260
article thumbnail

CXone Contact Center Solutions Help Radisson Hotel Group Support Guest Experiences

NICE inContact

But like many companies that transition their operation from call center to contact center as they grow, Radisson realized there was a definite disconnect: it was using an out-of-date, on-premises Avaya system to manage its global network of contact centers and BPOs. Radisson’s contact centers operate 24/7, handling 2.8 million calls and 1.5

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Ways a Quick Service Restaurant Chain Refreshed a Stale Customer Experience Program

InMoment XI

InMoment offered them a chance to see a holistic view of individual location performance, automated intelligence informed by data, and employee commitment to enhance the guest experience and drive sales. Strategy #2: Getting the Right Insights to the Right People. But, priorities aren’t chosen solely from data.

article thumbnail

New Leadership Role for Churches: The Pastor of Guest Experience, With Lee West [CB26]

Customer Bliss

Lee West is the Pastor of Guest Experiences — a very new role in the not-for-profit “church world” (as he calls it). I was very intrigued by this role and really wanted to understand how Lee has gone about extending customer experience into faith, which is obviously a very important part of many people’s lives.

article thumbnail

Your Top 3 ROI Questions, Answered

InMoment XI

They already had an internal assessment system that was used as a comprehensive assessment of performance in front- and back-of-house operations and policies related to Food Safety, company standards, and guest experience (e.g., quality, order accuracy, speed of service, staff friendliness, cleanliness, and team engagement).

ROI 493
article thumbnail

Guest experience: Trends, tips & Best practices for 2021

Qualtrics

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

article thumbnail

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Bliss

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

System 162