Lumoa

NOVEMBER 8, 2017

The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability. We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti.

Feedback 293

Feedback Net Promoter Score Analytics Metrics 293

AskNicely

FEBRUARY 12, 2018

This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. I left him some feedback: “Thanks for turning my night around, man!” Note: I rarely leave written feedback).

Net Promoter Score 150

Net Promoter Score Feedback Brands Tips 150

Horizon CX

JUNE 10, 2022

For example, I worked with an organization that developed a voice-of-the-customer (VoC) program with the primary objective of achieving a high Net Promoter Score (NPS). The systems thinking concept can also help us manage the customer journey mapping process differently and more effectively.

Customer Journeys 130

Customer Journeys System Net Promoter Score NPS 130

Education Services Group

OCTOBER 15, 2020

However, I was most inspired by Pendo’s Product Engagement Score (PES). As someone who tends to disagree with the complete and total dependence of Success organizations on Net Promoter Score (NPS), learning about PES was a breath of fresh air.

Net Promoter Score 105

Net Promoter Score Conference Customer Success NPS 105

SurveySparrow

MAY 3, 2021

Well, Doug certainly thinks this happened because of the changes they made based on the survey feedback. 3 Are The Customers’ Promoters Of Your Brand? This is the question that brings Net Promoter Score surveys into the picture. A 360 degree feedback software is what you need to answer this.

Survey 52

Survey Omni-Channel Net Promoter Score Groups 52

ChurnZero

AUGUST 14, 2020

Use customer email engagement and patterns (such as a customer not responding to your emails in over a month) to create segments for focused outreach and escalations as well as influence health scores. Net Promoter Score ® (NPS) Software. Solicit feedback to measure customer sentiment toward your product or business.

Software 87

Software Customer Success NPS Net Promoter Score 87

Confirmit

JULY 23, 2017

Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations” We were very lucky to have this event hosted by our client, Be The Match , in their state of the art offices in Minneapolis. Bain & Company, Inc., and Fred Reichheld.

Metrics 40

Metrics Measurement Innovation Net Promoter Score 40