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Making Customer Feedback Actionable - How Can AI Help?

Lumoa

The most widely used customer experience metric NPS (check what Net Promoter Score is about and how to use it for your company) actually gives all the necessary ingredients for the actionability. We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti.

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Mapping Customer Journeys Through a Systems Lens

Horizon CX

For example, I worked with an organization that developed a voice-of-the-customer (VoC) program with the primary objective of achieving a high Net Promoter Score (NPS). The systems thinking concept can also help us manage the customer journey mapping process differently and more effectively.

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How to Fight Excessive Customer Churn: 4 Winning Strategies

Totango

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. For example, Net Promoter Score (NPS) surveys ask customers how likely they would be to promote you to a friend or colleague. Assign mentors to staff members to assist with on-the-job training.

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Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line

AskNicely

This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. The post Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line appeared first on Net Promoter Score from AskNicely.

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BIG RYG: Key Takeaways

Education Services Group

However, I was most inspired by Pendo’s Product Engagement Score (PES). As someone who tends to disagree with the complete and total dependence of Success organizations on Net Promoter Score (NPS), learning about PES was a breath of fresh air.

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How does customer experience pay? Check out your portfolio

Heart of the Customer

Net Promoter Score inventor Fred Reichheld writes in The Ultimate Question 2.0 HOBY is an international program that offers annual leadership seminars to high school sophomores, challenging them to log 100 hours of. million in new revenue. Are you actively interfering with your mission?

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COPC Inc. Welcomes Clients to Beijing’s First 2019 Seminar Series

COPC

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.