GetFeedback
APRIL 29, 2019
Your Net Promoter Score (NPS) is an accurate measure of customer satisfaction and hence your company’s growth. Check Out Our New Net Promoter Score (NPS) Guide. Everything you need to know about Net Promoter Score (NPS) in one place. Employee engagement feedback.
Customer Bliss
JULY 5, 2016
She describes the transformation she is leading for one of the largest national healthcare providers. The starting point for customer experience in healthcare: Anthem is an enormous company. Anthem has 53,000 associates, $70B in revenue, and has employees all over the world. You can connect with Natalie on LinkedIn here.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
FEBRUARY 27, 2024
In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty.
Aveus
AUGUST 22, 2017
Both promise greater employee engagement and enhanced financial performance. In fact, Gallup has found that fully 70% of employees do not feel engaged at work while Satmetrix reports that industry Net Promoter Scores have not improved in the last five years. Many companies are underperforming on both.
Experience Matters
JANUARY 20, 2015
We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness. The latter effort has already resulted in reduced repeat calls, improved accuracy, and a higher Net Promoter Score (NPS).
Michelli Experience
FEBRUARY 2, 2016
Healthcare, for example, used to operate somewhat like the lead character from the long-running television series “House.” In recent years, value-based purchasing in healthcare has linked reimbursement levels for providers with the ratings about how patients feel they are treated.
SurveySparrow
JANUARY 5, 2021
That means you have to be more focused on implementing an employee engagement plan in your company. Companies with high employee experience have 142% higher employer Net Promoter Score, 28% higher productivity, 37% lower turnover rates, and 59% higher job satisfaction.
Expert insights. Personalized for you.
265 
Let's personalize your content