Zeisler Consulting
SEPTEMBER 15, 2021
Notice that there’s no mention in there about revenues, sales, or market share. Given the purpose I proposed at the outset, isn’t it simply logical that sales and revenue would follow anyway? Given the purpose I proposed at the outset, isn’t it simply logical that sales and revenue would follow anyway? So why even bother?
GetFeedback
FEBRUARY 15, 2019
It’s time to implement a Net Promoter Score (NPS) program. Net Promoter Score is a trusted measure of customer loyalty. The Net Promoter Score survey isn’t where the magic happens—it’s where it begins. After customers respond, you can calculate your NPS score: the quantifiable measure of how your customers feel about you.
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NICE inContact
NOVEMBER 9, 2018
Too often, efforts to improve contact center performance are based business goals like increasing labor efficiency, or lower operating cost. When it comes to scoring contact center service, it’s the voice of your customer that really counts. But contact centers are not built to serve managers, they are built to serve customers.
Daniel Group
FEBRUARY 1, 2023
Second are those readers whose companies have a program but may be thinking about ways to bring new life to the effort. Providing customers with excellent customer experiences is increasingly becoming a “must-have.” You have been collecting customer feedback, watching the scores, and responding to issues when they arise.
PeopleMetrics
FEBRUARY 11, 2015
This quote from Sonia Simone ''s excellent post entitled How to Create a Deep Connection with Prospects and Customers sums up a question we''ve been grappling with here at PeopleMetrics in recent months: how to help B2B companies differentiate on the prospect experience and close more sales. That is a lot of time and effort.
SurveySparrow
APRIL 11, 2021
It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?
CX Journey
APRIL 7, 2016
When that’s the case, efforts to train customer-facing employees often generates frustration. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). Therefore, include everyone in service training, and focus special attention on internal service providers.
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