Customer Experience Surveys: Importance, Best Practices and Examples
SurveySparrow
DECEMBER 24, 2023
Let’s delve into three popular ones: Net Promoter Score (NPS) Customer Satisfaction Score (CSAT) Customer Effort Score (CES) …and see how they align with various types of customer experience surveys. Transactional Surveys Transactional surveys are versatile and can incorporate NPS, CSAT, and CES.
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