Top 5 Alternatives to Net Promoter Score for Improved CX
SurveySparrow
JANUARY 31, 2024
But what if there are alternatives to net promoter score? Net Promoter Score (NPS) is like a report card for your business. And what is a good NPS score ? Based on that score, the customer base is divided into Promoters, Passives, and Detractors. But bear with me for a minute.
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