Strong Service Recovery Reduces Customer Losses From 63% to 24%
Experience Matters
DECEMBER 9, 2016
Lots of people talk about the power of service recovery, and now we have the data to prove its value. Not only does a good response to a bad experience cut down on sales loss, but it also increases loyalty for some customers. In the Temkin Group report What Happens After a Good or Bad Experience, 2016, we […].
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