Second to None

MAY 17, 2018

Creating a system that collects voice of customer feedback in perpetuity is essential to understanding your brand’s place in the minds of consumers. 1] If your eCommerce store does not have a prevalent reviews section, it is likely that consumers will not have the required level of trust that helps initiate a purchase.

Communication 86

Communication Voice of Customer Call Center Ecommerce 86

Second to None

MAY 1, 2018

Simply having a system that allows site visitors to get their questions answered is a great step, in fact over 40% of customers favor websites that have a chat function readily available.[1] In fact, 63 percent of consumers who spend between $250-$500 per month online prefer eCommerce brands that offer a chat function.[3]

Customer Service 63

Customer Service Ecommerce Chatbots Fashion 63

OpinionLab

DECEMBER 17, 2018

Pretty soon, our familiar [+] feedback symbol was seemingly ubiquitous as our little company was doing business with a Who’s Who of ecommerce early-adopters who leveraged OpinionLab to guide their growth.

Competitive Advantage 95

Competitive Advantage Ecommerce Voice of Customer Social Media 95

Second to None

OCTOBER 5, 2018

In fact, 38% of customers have said that they went through with a purchase directly due to great service in a live chat session.[2] Live chat can have a positive impact on the way customers perceive your brand identity because it shows that your team is willing to invest time, resources and energy into providing service.

Chatbots 59

Chatbots Ecommerce Voice of Customer Retail 59

Second to None

FEBRUARY 20, 2018

A significant investment in eCommerce optimization, in-store aesthetic, employee training and Customer Experience measurement can help to establish industry leadership. One metric that stood out in the study was customers who were proud to say they have purchased from a specific brand.

Industry 69

Industry Net Promoter Score How To Ecommerce 69

Second to None

APRIL 17, 2018

Online ordering and eCommerce stores have allowed brands to utilize convenience as a tool to separate themselves from the competition. brands that complete this style of service need to make sure that their associates are maintaining the customer experience laid out by brand leadership.

Measurement 59

Measurement Customer Service Leadership Ecommerce 59

Second to None

APRIL 19, 2018

Typically, these programs will measure the eCommerce functions of your online identity, but they can also be granulized to measure more specific aspects like online service ability. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Customer Experience 54

Customer Experience Omni-Channel Ecommerce Voice of Customer 54

Second to None

APRIL 3, 2018

In the past, convenience was offered via rapid speed of service and enhanced drive-thru technologies, but now this value is being taken care of via eCommerce channels. 2] Fast-casual brands need to make sure they are churning out positive customers via these interactions, because it is an easy source of establishing loyalty.

Brands 63

Brands Consumers Rewards Programs Loyalty 63

Pink Guava

APRIL 26, 2020

Every pause is an opportunity to reflect on how the things had been and with a new “Normal” of uncertainty, how are you going to go ahead with your teams, stakeholders and above all customers. Strategy or Innovation - How are you doing as a company with your customers and all the stakeholders, included?

Social Media 84

Social Media Financial Innovation Employee Engagement 84

Second to None

APRIL 10, 2018

These programs are especially essential for eCommerce stores as well as both full-service and fast-casual restaurants, due to the vast number of options available to consumers in those industries. Our solutions are developed on the basis of solid research and statistical science.

Healthcare 54

Healthcare Leadership Ecommerce Guidelines 54

SurveySensum

SEPTEMBER 19, 2022

Imagine the positive influence a business can have on its bottom line if it can tune into the voice of the customer. What is the voice of the customer and how can you listen to it? What is the voice of the customer (VOC)? How does the voice of customer help businesses? Reduce customer churn.

Voice of Customer 52

Voice of Customer Social Media Feedback Analysis 52

Qualtrics

FEBRUARY 17, 2021

This input allows teams of product, technical, operations, and business leaders to make sound decisions together, turning that dragster into a high-performance sports car that can handle those curves customers throw at us. Both site intercept surveys and always-on feedback tabs have become mainstay features of websites.

Metrics 26

Metrics e-support Culture Customer Centricity 26

Second to None

SEPTEMBER 20, 2018

The reality is, if you want to be an digital leader, you cannot ignore the relationship between mobile device use and eCommerce optimization. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. In 2018, all eCommerce platforms provide responsive templates. Let’s dive in.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54