ViiBE Blog

APRIL 7, 2021

Carmine Gallo from Forbes explains Apple’s 5 steps of service. Skip ahead to the one-minute mark for the breakdown of his A-P-P-L-E acronym. For a deeper look, this video explains how Japan Airlines implements omotenashi in its training and customer interactions. Some more basics. Leaving a positive first impression.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

Bizagi

JULY 8, 2020

However, the uncertainty of the current financial situation means operating expense (OpEx) is becoming favorable, as you are essentially leasing, rather than purchasing your services. 2 – Prioritize initiatives that keep existing customers happy. 3 – Accelerate automation to unlock efficiency and cost-saving .

Technology 52

Technology Net Promoter Score Financial Banking 52

Tricia Morris

NOVEMBER 13, 2015

The latest figures from the National Retail Federation’s (NRF’s) Shop.org site project that holiday e-commerce sales in the U.S. retail e-commerce sales alone are expected to total as much as $105 billion of a projected $630.5 Feeling stressed already that your brand might wind up on the naughty list for customer service?

Self Service 40

Self Service Customer Service e-support Retail 40

ProProfs Chat

JULY 3, 2019

Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. In this post, we aim to cover nine amazing online chat tips to help your business reduce 67% of customer churn and increase acquisition. 9 Amazing Tips on How to Chat With Customers Online.

Tips 63

Tips How To e-support Customers 63

Retently

MARCH 10, 2022

Takeaway: If you don’t support your customers in their first steps of interaction with a product they are not accustomed to, the chances for them to run into a bottleneck and fail to see the value of your product is extremely high. Be proactive: monitor customer health and contact them when it drops. Offer omnichannel support.

Self Service 148

Self Service e-support Poor Customer Service Customer Success 148

transcosmos Information Systems

MAY 31, 2018

E-commerce greatly flourished over the last few years not only due to the vast improvements made with the Internet (i.e., Omnichannel e-commerce relies heavily on creating a consistent and seamless customer experience across all channels and is often confused with multi-channel. Make every touchpoint a shopping haven.

Omni-Channel 83

Omni-Channel e-support Strategy Multi-Channel 83

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

Tips 136

Tips Self Service e-support Social Media 136

BirdEye

OCTOBER 5, 2023

What is a brand perception survey? How can customer service improve your brand equity? Brand perception is customers’ cumulative impression of your company based on every interaction and experience they’ve had. Brand perception surveys These are used to gather direct feedback from your target audience.

Examples 62

Examples Measurement Brands How To 62

transcosmos Information Systems

AUGUST 29, 2016

Customers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. So, how do you ensure that your company offers good support to customers, particularly in e-commerce support ?

Ecommerce 78

Ecommerce e-support How To Poor Customer Service 78

transcosmos Information Systems

AUGUST 29, 2016

Customers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. So, how do you ensure that your company offers good support to customers, particularly in e-commerce support ?

Ecommerce 48

Ecommerce e-support How To Poor Customer Service 48

Retently

DECEMBER 4, 2019

Generally speaking, you define Detractors as someone who is unhappy with your brand, product or service; someone who finds fault with everything you say or do. In business, this term is used when referred to a customer segment in the Net Promoter Score® framework. They are unsatisfied customers who will recommend against your company.

Net Promoter Score 102

Net Promoter Score How To NPS Effort Score 102

ProProfs Chat

AUGUST 8, 2019

By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. the best technology to reach customers before they do.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

PeopleMetrics

JANUARY 28, 2021

I think at the time when I started, my only understanding of customer feedback was as a customer of. I take a survey, and then at the time, my only thinking of it was, "this goes into a void and then I don't know what happens with it." But yeah, when I started, even my knowledge of customer experience was pretty limited.

Feedback 62

Feedback Customer Experience ROI Industry 62

LiveChat

OCTOBER 6, 2017

Customer service experience focuses on one specific area: service. It is about a customer’s opinion of the support they have received from a company. Like customer experience as a whole, it is an important part of ongoing business growth. The Importance of Good Customer Service Experience.

Customer Service 37

Customer Service Self Service Customer Experience Multi-Channel 37