Horizon CX

DECEMBER 1, 2023

By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position. A few references to consider are among the following.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

CSM Magazine

SEPTEMBER 14, 2023

Customers are seeking out faster, simpler transactions, more consistency across channels, and easier access to live support. For example, 42% of survey respondents said the care provided today is “Better” or “Much Better” than that of three years ago. email, chat, live, social, etc.)

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

AskNicely

NOVEMBER 7, 2018

The lifetime customer value can be measured and calculated. Wikipedia says, “ Churn rate, in its broadest sense, is a measure of the number of individuals or items moving out of a collective group over a specific period. It is one of two primary factors that determine the steady-state level of customers a business will support.”.

Feedback 150

Feedback Net Promoter Score Lifetime Customer NPS 150

SurveySparrow

APRIL 21, 2022

E-commerce is booming, but it lacks the gratification of in-person shopping for many. A retailing survey on a smiley terminal is the perfect opportunity to: Get onsite retail feedback from your customers during an ongoing purchase. Map the customer experience across showrooms with post-purchase surveys. Happy surveying.

Customer Insights 52

Customer Insights Transportation How To Self Service 52

InMoment XI

JANUARY 9, 2024

Transport and business services brand FedEx launched a single external newsletter to streamline its communication with customers, instead of sending out multiple emails from various departments within the organization. Software company PandaDoc uses multiple surveys to monitor customer sentiment and improve product experience.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Read now 2.2.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

C Space

MAY 28, 2020

A just-released survey from Adobe Advertising Cloud has revealed that a significant proportion of the American population is still buying luxury goods and still, surprisingly enough, wants to see luxury advertising. The survey’s most surprising finding deals with young consumers and luxury. “We

Brands 52

Brands Fashion Apparel e-support 52