InMoment XI
DECEMBER 22, 2022
If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. This article is designed to give you InMoment’s take on what voice of customer examples look like. What is the Voice of Customer Process?
InMoment XI
JANUARY 4, 2024
In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement.
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SurveySensum
JANUARY 5, 2024
A fitness app team was analyzing its user interactions. 5 Strategies to Gain VoC Insights from a Knowledge Base Keyword Analysis for Customer’s Language User Behavior Tracking Search Analytics Customer Surveys and Polls Collaboration with Customer Support What to Do with this Feedback?
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Voice of Customer Maturity Today 2. So, what does it mean? Outline: 1.
InMoment XI
OCTOBER 19, 2023
In a world where customer service and support are crucial to business success, the importance of an efficient and effective contact center cannot be overstated. They serve as centralized hubs where businesses manage customer interactions. What are Contact Center Solutions?
Second to None
FEBRUARY 14, 2018
As technology increases, customers are interacting with brands in completely novel ways. Because of these new trends, brands need to constantly measure and update the value they are providing to customers at these different touchpoints. Chat Support Will Increase In Importance. Customers Will Contact You On Social Media.
SmartKarrot
JANUARY 27, 2022
But the most overlapping theme amongst all the things that we have discussed above is customer education. . Customer education is, in fact, one of the efficient ways to cut down on the support hours for your customer success team. Customer education is necessary for customer success. E-learning.
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