ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. What's the meaning of customer experience management (CEM)? What's the meaning of customer experience management (CEM)? ViiBE Blog. Natalia Barszcz. August 17, 2021.

Customer Experience Management 52

Customer Experience Management CEM Customer Experience Management 52

delighted

APRIL 16, 2020

Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. Our pre-built CSAT, NPS, and CES survey templates measure sentiment systematically, but tracking those particular metrics may not be your top priority right now.

Net Promoter Score 45

Net Promoter Score Survey Meeting How To 45

delighted

APRIL 16, 2020

Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Meeting 52

Meeting Survey Net Promoter Score How To 52

C3Centricity

SEPTEMBER 12, 2016

How glad I was that I took that decision, because I discovered that Peruvians are experts in customer delight! Of course, my mind is never far from work and I realised that I was so enamoured by this country because it’s people have customer centricity down to a fine art. It is caring about how you can deliver customer delight.

Net Promoter Score 120

Net Promoter Score Airlines Tourism Hotels 120

ReviewTrackers

FEBRUARY 4, 2019

Just like in retail, travel and transportation, financial services, automotive, and nearly every industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. Identify patient satisfaction metrics. What providers think: 63 percent of providers believe they deliver high-quality patient experience to consumers.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

Kayako

DECEMBER 3, 2015

You’ve been hired as a customer service manager, tasked with delivering great customer service. Customer service is a cost-center, it doesn’t impact earnings, and investing money into it is like pouring money down the drain… isn’t it? You know that customer feedback helps build a better product. Ask for the close!

Customer Service 120

Customer Service How To Case Study NPS 120

InMoment XI

APRIL 3, 2024

For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Customer Guru

FEBRUARY 26, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Insurance 106

Insurance Customer Experience Policies e-support 106

SmartKarrot

MAY 29, 2020

It needs to be stable and provide scalable solutions to your customers. Identify future customer concerns. First, you need to find out the likelihood of your SaaS product success and the best way to do it is to identify your future customers’ concerns. This allows you to know the requirements of your customers.

Net Promoter Score 11

Net Promoter Score Metrics Customer Retention Effort Score 11

CSM Magazine

MAY 19, 2023

Customer Experience Engineering (CXE) is a growing field that focuses on designing, managing, and improving the interactions between a company and its customers. At its core, customer experience engineering seeks to ensure that every touchpoint a customer has with a company leaves a positive and lasting impression.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

PeopleMetrics

MAY 12, 2022

Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. Creating an amazing customer experience (CX) is an intentional process. Customer journey mapping is a foundational part of that process.

Customer Journeys 62

Customer Journeys Course Hotels Touchpoint 62

Esteban Kolsky

APRIL 7, 2015

So different from the customer journey mapping malarkey that everyone is writing about (still not sold on mapping anything, but at least this approach is more dynamic). As a quick recap of my thinking, customer journeys take a look at your current service and the experiences that your customers have as they execute the journey.

Customer Journeys 60

Customer Journeys Multi-Channel Net Promoter Score Metrics 60

Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. What is Voice of Customer (VOC)?

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Retently

APRIL 11, 2019

Every business, be it a one-man band or an enterprise, is aware that proactively listening to customers and responding to their needs can translate into a huge competitive advantage. For instance, imagine a company that has an NPS® rank of 50 (60% Promoters, 10% Detractors and 30% Passives). Email surveys. Example of email NPS survey.

NPS 87

NPS Survey Multi-Channel Chatbots 87