Customers eBook Self Service User Experience 
TechSee
SEPTEMBER 10, 2019
More companies than ever are tapping into the power of AI customer service technologies to enhance efficiency and positively impact the lives of consumers, and with good reason. As self-service technology becomes more sophisticated, both consumers and enterprises are feeling the benefits. Consumers benefit too.
inSided
OCTOBER 2, 2019
If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Let us help you. What’s more?
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TechSee
NOVEMBER 11, 2019
While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. That’s why many vendors are turning to self-service options for effective Smart Home support.
ShepHyken
DECEMBER 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. Five Customer-Service Lessons From the Late Tony Hsieh by Ann-Marie Alcántara. Wall Street Journal) The former chief executive of Zappos, the online shoe retailer, had a unique approach toward customers.
Inbenta
JANUARY 30, 2020
As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient. It can for example comprehend vague queries such as “exotic beach destinations” and offer an elaborate set of services.
ShepHyken
MARCH 1, 2021
Each week I read a number of customer service and customer experience articles from various resources. Three Common and Enormous Mistakes Companies Make with Customer Experience (CX) Programs by Augie Ray. Foundational Steps for Customer Journey Mapping Initiatives by Dom Nicastro.
Inbenta
MARCH 25, 2020
For example: Improve user experience: By adding a new self-service tool. Increase the customers’ autonomy on the desktop site on: Quotation requests. Increase the customers’ autonomy on the desktop site on: Quotation requests. Improve customer knowledge. Experiment the “Test and Learn” mode.
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