Lumoa
NOVEMBER 29, 2021
Most organizations, that receive large amounts of customer feedback data, can buy text analytics solutions that help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard.
Comm100
JANUARY 11, 2023
The benefits of AI in customer service are many, including more efficient and highly personalized support for customers, unmatched availability, and improvements to agent workflows and support volume. Best of all, bringing all these benefits to a customer service environment comes with significant return on investment.
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Lumoa
JUNE 30, 2022
It’s on you to make the case that customer experience is one of the things that need to be prioritized. How do you establish that customer experience brings a great return on investment? How to sell customer experience across your organisation. Representing the voice of the customer.
Lumoa
JULY 10, 2018
Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard.
ClearAction
APRIL 16, 2024
Only 15% said their Voice of Customer is “very successful” at this. Return on investment depends on gains after vs. gains before spending. Before-and-after gains are highest when improvements are made to become more in-tune with customers. Out-of-tune practices are the source of costs to serve.
CloudCherry
JANUARY 21, 2020
The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? Understand the Phases of VoC Maturity.
ReviewTrackers
JUNE 20, 2019
The fact is, 90 percent of your leads will be directly correlated to the opinions of prior customers, voiced either online or offline. When properly managed, online reputation has the potential of increasing your revenue with minimal or no investment. Online reviews almost as powerful as word of mouth.
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