CSM Magazine
JULY 4, 2019
Customer service and experience has changed beyond recognition. From self-service to social media and automated chatbots, you have a plethora of opportunities to provide your customer with an amazing CX. As the customer journey becomes more multichannel, so too must your strategy.
Lumoa
FEBRUARY 21, 2023
In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. It looks at how feedback from the programs is being used to shape, inform, and create initiatives that are then applied to transform customer service. Here are some key insights.
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Vonage
OCTOBER 22, 2015
Which technologies really can improve customer service? We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0:
COPC
APRIL 1, 2024
Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Today, it offers advanced, learning-driven solutions that redefine customer service.
CSM Magazine
AUGUST 4, 2023
Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. By gathering feedback directly from customers, businesses can make data-driven decisions to enhance their offerings and improve overall customer experience.
NobelBiz
FEBRUARY 27, 2024
Tracking these metrics can pinpoint areas for agent training and development, ultimately leading to a more skilled and efficient workforce capable of delivering superior customer service. By leveraging CRM systems, call centers can enhance customer satisfaction through tailored interactions and responses.
Experience Investigators by 360Connext
JUNE 22, 2021
Even customer journey maps can neglect key phases of the customer experience. They are sometimes focused on the ideal scenarios where issues don’t happen: All customers are happy, all products are on-time, and there’s no need for customer service to resolve customer complaints.
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