Call Recording Customer Service Gamification Webinar 
Talkdesk
JULY 16, 2019
Call Center Performance Management is a program, generally led by a contact center operations manager, dedicated to calculating and improving the performance of contact center agents. Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification.
NobelBiz
MARCH 23, 2022
How do you plan to measure the customer service process? Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. Onboarding Process : Recruitment and training are part of your calls center activities. What analytics do you offer?
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