Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. Handling a Problem That’s the Customer’s Fault. Be Gumby – A fun and memorable customer service.

Training 40

Training Video Customer Service Customer Service Training 40

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. ROI (Return on investment) measures the return on a future, past or current investment over a given period. What analytics do you offer?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. As a result, when you outsource services, you may expect to have a high return on investment (ROI). #6)

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

NobelBiz

JANUARY 10, 2022

In that regard, check out our article on the “ CRM Key Features For Customer Service ” 8. CRM global Return on Investment (ROI) If you ask about the cost of a contact center’s technology, the owner will almost certainly have an answer. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

Joe Rawlinson

JANUARY 6, 2016

In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. What Metrics Are Important for Exceptional Customer Service? So what metrics should be tracked and evaluated?

Exceptional Customer Service 60

Exceptional Customer Service Metrics Customer Service Average Handle Time 60

Grade.us

MARCH 9, 2020

Prioritize review sites with the highest return. Review sites aren’t created equal; you’ll want to prioritize the review platforms that will offer the highest return on investment. Your clients would obviously be delighted if their customers chose to write a positive review on multiple sites.

Strategy 32

Strategy Management How To Consumers 32

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). About Kustomer.

Study 98

Study ROI Net Promoter Score CRM 98

SmartKarrot

JULY 7, 2023

Rather than spreading the resources thin across all the customer accounts, businesses can choose to allocate the resources wisely to high-potential growth areas. White space analysis allows businesses to focus their efforts and resources on the key accounts and the opportunities with the highest potential for return on investment.

Analysis 10

Analysis Customer Satisfaction Resources Loyalty 10

SmartKarrot

APRIL 23, 2020

With this model, customer value is attained over time through recurring revenue, subscriptions renewals and upsells rather than capturing it at a single sale point. It’s a measure of all the actions you take to help customers accomplish their goals for investing in your platform in the first place.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10