ShepHyken
JUNE 28, 2021
Can Disney’s Customer Service Model Work in Government? Governing) In the public sector, customer service can easily devolve to “our way or the highway.” The head of the Arlington, Texas, planning department is transforming its service culture into a place where your “dream comes true.”.
ShepHyken
AUGUST 6, 2023
Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. That includes B2C, B2B, and G2C (Government to Citizen). Once again, another list of tips and tactics to keep your customers satisfied. in 2022 and 5.4%
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ShepHyken
APRIL 8, 2019
To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? The short answer is yes.
ShepHyken
JUNE 13, 2022
Each week I read many customer service and customer experience articles from various resources. 10 Tips for Success with Subscription Business Models by Amanda Davis. Customer Experience Is Getting Worse by Katie Deighton. s latest annual study on customer experience, which analyzed 96,211 U.S. Sign Me Up!
ShepHyken
MAY 28, 2023
My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry. This article delivers five lessons on balancing technology with the human-to-human approach to taking care of customers (guests, passengers, etc.) I refer to this as a hospitality mentality.
Vonage
NOVEMBER 24, 2016
This can be done with simple eye contact, a tip of your head or a momentary opening of your hand. The best style to choose will depend on the customer service culture in your establishment. That might be a good customer service culture for a carnival or a bustling street on a busy night. Your Service.
ShepHyken
APRIL 27, 2020
Each week I read a number of customer service and customer experience articles from various resources. Shake Shack to return $10 million government loan intended for small businesses by Allyson Chiu. “Giving back” is part of the customer experience. Here are my top five picks from last week.
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