Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
ShepHyken
SEPTEMBER 4, 2023
You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc.
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ShepHyken
JANUARY 3, 2024
The employee experience (EX) drives a better customer experience (CX). Employee retention is just as necessary as customer retention. TAKE ACTION: Just as you focus on ways to get and keep customers, do the same for your employees. Connect with Shep on LinkedIn.
Comm100
DECEMBER 19, 2017
Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Identifying gaps in the customer experience.
ShepHyken
SEPTEMBER 10, 2023
” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. These are what McKinsey refers to as the “Zero Consumer.”
Michel Falcon Experience
JANUARY 16, 2020
If you want to earn more customers quickly you could launch a Facebook ad campaign tomorrow, send people to a landing page and begin converting some of them into customers (not as easy as that but fairly close). To create your customer experience strategy you could do a number of things (three of which are listed later in this post).
ShepHyken
OCTOBER 29, 2023
Keeping your customers close is all about it, like a favorite coat that you just can’t give up. My Comment: There’s a lot to this article about customer retention and loyalty. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
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