Team Support

MAY 24, 2019

Links to a contact form or self-service site in the header or footer, and even a phone number if that’s a common form of communication for your business, are great additions for your customers. Click here to download our whitepaper with additional tactics on how to drive customers to self-service!

Self Service 40

Self Service Customer Success Company How To 40

Inbenta

MAY 14, 2021

This new feature comes along with new services such as reservation management, flight status and time information, baggage information, special assistance, and seat selection. Contactless new services. “About 35% of the people who needed to check-in were able to complete it through this solution. .

Airlines 99

Airlines Case Study Chatbots Call Center 99

Kustomer

JULY 18, 2022

The benefits of upgraded customer relationship management (CRM) software are immeasurable. The time, money and effort saved for both agents and customers is notable. The demand for automation and self-service options in customer service is significant. Download our Buyer’s Guide now.

Chatbots 98

Chatbots CRM Connections Multi-Channel 98

ViiBE Blog

MAY 31, 2021

Knowledge bases can be used to help customers self-service information or for employees to access information. These knowledge management principles are essential to consider when designing your knowledge base. Customer-facing employees need quick access to relevant information that is always up-to-date.

Knowledge Base 52

Knowledge Base Self Service How To Software 52

Vonage

FEBRUARY 7, 2017

Interactive voice response (IVR) software, for example, is ideal for organisations that want to offer a more effective, meaningful self-service experience. The mistake: Today’s customers don’t think about channels. Did you know that poor customer service costs UK businesses £11 billion every year?

Customer Service 120

Customer Service Self Service How To Gamification 120

Alliance by IFS

OCTOBER 18, 2019

The Right Field Service Management Solution Yields Long-term, Recurring ROI. According to an ROI study we conducted here at Astea, service leaders who aren’t investing in field service management ( FSM) software could be missing out on a revenue opportunity of $205,335 ? Personalize the Customer Experience.

Software 75

Software Self Service Multi-Channel ROI 75

Kustomer

AUGUST 12, 2020

Building a 360-degree customer view is dependent upon giving our front-line employees and customer service agents the tools they need to see customer history, route inquiries accordingly, and find solutions seamlessly through an efficient customer relationship management (CRM) platform.

Self Service 52

Self Service CRM Chatbots Contact Center 52

TeamSupport

SEPTEMBER 21, 2018

AI is able to handle commonly asked, simple questions through live chat experiences and can refer customers to helpful self-service articles. In addition, they’re available 24 hours a day, meaning customers can get answers from your company at any time.

Self Service 74

Self Service Transportation Analysis Healthcare 74

ViiBE Blog

AUGUST 18, 2021

First of all, a properly structured customer feedback survey can give you a good overview of your customer base. Next, your research continues with customer data taken from Customer Relationship Management (CRM) software. Download now. What is the impact of customer-centricity? Natalia Barszcz.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

ViiBE Blog

AUGUST 11, 2021

ViiBE makes video calling even more accessible thanks to its download-free web app. With a simple web link, customers can connect to a representative on nearly any device. Since ViiBE is based on secure WebRTC technology , the customer must approve requests to access a camera or share their screen. . Knowledge management.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Kustomer

NOVEMBER 16, 2021

The development of CRM (customer relationship management) platforms has transformed customer service in the digital age. Prior to the modern CRM , online customer service was a rather dreary, generic and often stilted experience.

Customer Experience 59

Customer Experience Customer Service Chatbots e-support 59

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Call center managers need metrics to successfully measure agent performance and improvements to call center operations.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Kustomer

JULY 28, 2022

“One of the benefits of CSAT surveys is that you can gather feedback from customers immediately after an interaction with your team…This helps you better understand customers’ experiences in real time. John Merse, Senior Product Manager, Kustomer. What to Look for in a Customer Service CRM Platform.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

NobelBiz

MAY 24, 2021

The conversation revolves around the question of what attributes matter most for a company’s ability to deliver an exceptional customer experience. An “on-premise” solution is to run programs or processes from software that has been downloaded directly onto a terminal or server. It is a form of on-site deployment.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

Comm100

FEBRUARY 6, 2018

Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. This program works great for managing a few hundred leads, and makes CRM simple. Hot Schedules : Good for managing labor and cost control. Freelancers.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Totango

SEPTEMBER 22, 2022

Customer success. Document management. Managing internal and external communications. Customizing customer service. For example, SaaS management tools, SaaS testing tools for IT teams, and SaaS security tools. Tying SaaS Tools into the Customer Lifecycle. Data analysis. Financial planning.

Tools 71

Tools CRM Analytics Advertising 71