Customer Journeys Feedback Insurance Voice of Customer 
InMoment XI
MAY 3, 2022
Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.
BirdEye
JUNE 23, 2021
With a Voice of the Customer program, marketing teams can listen to customer feedback and adjust their operations accordingly. By being proactive, businesses can solve issues before angry customers complain about them publically. Globe Life is the parent company for five insurance brands. What do they want?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SuiteCX
JANUARY 29, 2021
A voice of customer program had been set up, and some relationship and transactional surveys were underway. Two employees were ready to report to me on day one: a seasoned program manager and a customer advocate. Dental insurance has many “customers.” How do you know you are not only excellent, but at the center?
Kitewheel
SEPTEMBER 9, 2020
Possible side effects of reading this blog include a newfound appreciation for VoC data, a stronger grasp of customer journey concepts, and a desire to build better experiences at your business. If symptoms persist, please contact your customer journey expert , as this may be a sign of a need to change your journey strategy.
OpinionLab
MARCH 25, 2019
The study concludes that “improving major touchpoints such as customer service, while a common and often necessary starting point, does not yield the best returns. CX initiatives enjoy greater success when they improve the customer journey or deliver a unique experience to differentiate in the market”.
OpinionLab
MARCH 25, 2019
The study concludes that “improving major touchpoints such as customer service, while a common and often necessary starting point, does not yield the best returns. CX initiatives enjoy greater success when they improve the customer journey or deliver a unique experience to differentiate in the market”.
Second to None
AUGUST 21, 2018
Measurement programs can serve as a helpful tool in these situations, because they allow your team to capture instantaneous feedback about the effectiveness of these new frontiers. There is an inherent risk involved when implementing any new idea, and self-assessment can serve as an important insurance policy.
Expert insights. Personalized for you.
493 
Let's personalize your content