Customer Experience Innovation Self Service Wireless 
CSM Magazine
MARCH 30, 2022
60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research. And 60 per cent would now prefer not to call a live customer service person at all if they can solve their issues themselves using online resources.
TechSee
MARCH 17, 2021
Companies searching for ways to provide effective and fast contactless service have found a little bit of secret sauce in augmented reality (AR). Most recently, Verizon and Vodafone have started experimenting with the technology. Visual Self-Service for Telecoms – The Next Step. Augmented Reality.
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TechSee
MARCH 17, 2021
Companies searching for ways to provide effective and fast contactless service have found a little bit of secret sauce in augmented reality (AR). Most recently, Verizon and Vodafone have started experimenting with the technology. Visual Self-Service for Telecoms – The Next Step. Augmented Reality. Computer Vision.
TechSee
MAY 24, 2021
While the increasing demand for 24/7 monitoring service means that professionally installed products are expected to remain the largest installation type, the DIY (Do-it-yourself) segment is expected to experience the highest growth rate during the forecast period. . Customers simply do not want to admit technicians into their homes.
TechSee
JANUARY 7, 2020
Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.
TechSee
MAY 15, 2018
While many people choose to actively share their personal experiences over social media, they are wary of smart devices having access to personal data about their homes and habits. As demonstrated recently when Amazon Web Services experienced a wide outage, smart devices that relied on network availability effectively became useless.
TechSee
OCTOBER 10, 2019
Modern customer-centric operations are increasingly defined by a collaborative contact center culture, with agents working together to respond to customer requests more efficiently by drawing on shared knowledge and experience. Happier contact center agents mean more pleasant interactions for customers.
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