Lumoa
JANUARY 9, 2018
There is no doubt that across most industries, the end-to-end CX has improved over the last twenty years. HOWEVER, I also argue that despite that, too many consumers continue to endure ‘random’ or ‘unexpected’ experiences as a result of the inconsistent delivery of the end-to-end customer journey. Three words: voice of customer.
ijgolding
JANUARY 15, 2016
They also demonstrate why it is so important for CX to be recognised as a PROFESSION – for the world to recognise that CX is not some fictional business fad, but a genuine, fact based professional occupation. It is because to become a CCXP you MUST possess the knowledge AND experience of utilising and applying a set of core competencies.
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CX Journey
OCTOBER 7, 2014
They are derived through primary research - research that can then also be used for your customer journey maps. They are specific to your business, not to the industry. This post is part of the Customer Experience Professionals Association''s Blog Carnival "Celebrating Customer Experience."
Lumoa
OCTOBER 31, 2018
It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Let’s find out what the field professionals actually experience. What are, in your opinion, the top challenges in customer experience that companies should be aware of now?
Wootric CX Blog
DECEMBER 8, 2019
…it is easy to understand the kind of effort that eats at customer loyalty. It may provide an opening for a competitor — or a whole new industry model! How exactly do you tackle customer effort? Here are examples of CES success from customer experience pros in three industries: software, media and healthcare.
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. They’re here, tirelessly working in every industry to make people’s lives just a bit easier, and a lot more joyful. Colin Shaw.
ChurnZero
APRIL 5, 2019
Focus on transferable skills – candidates that are great with people , have relatable industry experience and drive. Having industry knowledge , product knowledge and understanding your customer ’ s world is what typically leads to successful CSMs. Craig Chiofalo , Vice President of Customer Experience, CallRail.
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