Customer Bliss
FEBRUARY 21, 2019
In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.
Customer Bliss
FEBRUARY 21, 2019
In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.
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Lumoa
JULY 21, 2022
There are many factors contributing to this result, but one of the most impactful may just be the change in needs and expectations from telecom’s customers. . During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. The Impact of COVID-19 on Telco CX.
Lumoa
SEPTEMBER 16, 2022
NPS is a very sought-after resource that many companies want to use when setting goals for their own NPS strategy. However, one must remember that you should not stare blindly at others’ NPS since there are other factors affecting the score itself. . What is a good NPS? Factors that affect your NPS.
PeopleMetrics
DECEMBER 5, 2017
Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. You’re measuring NPS and CSAT , and real-time alerts are coming in. All signs point to a successful Voice of Customer (VoC) program. That’s great!
SurveySparrow
MARCH 21, 2023
You can only “sweeten the deal” for your customers by offering a superior B2B experience. If your CSAT scores are high, it means that you are able to meet or surpass customer expectations. #2. Net Promoter Score (NPS): One of the simplest and most effective ways to measure customer experience, NPS asks a simple question.
Lumoa
JUNE 22, 2021
About this episode In this episode, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. Sofia: So well, you do like a lot of things.
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