Tactics To Implement in Your First Six Months Leading CX in the Telecommunications Industry
JULY 13, 2018
In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry. It’s the leader in the telecommunications market for the country, providing voice, mobile, cloud, data and SMS services for both B2B customers and the general public. Use available data and act on it : MTN Cameroon already knew from NPS Score results that many people were unhappy with the company, and it showed in the loss of revenue.