NICE inContact

JULY 30, 2019

Here are three helpful tips: Don’t limit your voice of customer program to surveys. For example, use speech analytics to uncover feedback in your recorded calls, and use interaction data to tell you what behavior says about customer experience. Design with the end in mind. Be very specific.

Feedback 138

Feedback Contact Center Tips Survey 138

SuiteCX

FEBRUARY 18, 2021

My design thinking team was soon using it in most of our meetings. Whiteboarding is just one tool in the huge box that is customer experience design. Built-in sticky note packs! Templates galore! Whiteboarding is great first step for jotting ideas and bringing lots of input from various stakeholders into one space.

Customer Journeys 147

Customer Journeys Conference Banking Fashion 147

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ECXO

MARCH 21, 2023

Lead by Design: Design plays a crucial role in customer experience, as it impacts how users perceive and interact with products and services. Design leads us to data and experience personalisation Personalised approach (Data Analytics): Customers expect a personalised experience that meets their specific needs.

B2B 98

B2B Customer Experience Roadmap Culture 98

SurveySensum

MARCH 4, 2021

In the fifth episode ‘Chapter 5: Impact of CX on Business metrics’ of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience is joined by one of the most prominent CX thought leaders – Debbie Akwara. .

Metrics 52

Metrics ROI Measurement Voice of Customer 52

Storyminers

JULY 29, 2016

By responding to your reviews, you can showcase your excellent customer service, reward your customers for providing feedback and encourage future interactions with your client base. Positive, personal interactions with customers can help increase brand loyalty. Founder/Partner, Storyminers. Adam Lasky.

B2C 124

B2C Customer Retention Strategy Brands 124

CSM Magazine

AUGUST 22, 2019

With horizontal tracks and vertical themes, designed in collaboration with the executive advisory board, the agenda is focused on transforming customer service to meet changing customer demands. Director, Customer Service and Support, Microsoft. VP, Customer Success, General Electric, GE Digital.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40