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Not Hand Size – Heart Size: The Art of Engagement and Loyalty

Michelli Experience

After all, they are the perennial winner of Fortune magazines “Best Companies to Work For” List…. As for the innovative, vital, and soulful culture at Acuity, I will let you read Fortune magazine to learn more about that and how Acuity was chosen the 2nd best workplace in the nation. Death benefits.

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For the 6th Time, Strativity Group Appears on the Inc. 5000 Annual List of Fastest-Growing Private Companies

Strativity

Leading Customer Experience and Design firm Strativity Group recognized on Inc. magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group, LLC on its 37 th annual Inc. took home the National Magazine Award for General Excellence in both 2014 and 2012.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

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What My Grandfather Taught Me About Unleashing Employee Creativity

Myra Golden

When he was around 16 years old, my dad ordered a blueprint from Popular Mechanics magazine for building an airplane, not a model airplane, but a real passenger airplane. When recalling the Big Day, my dad told me that it was that day that he also knew he would own his own plane. How did he build the engine?”

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CX Experts We Love

Wootric CX Blog

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Colin Shaw. Melinda Gonzalez.

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North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

CSM Magazine

In order to stay relevant, there are two crucial discussions that leaders must prioritize: Internal Customer-Centric Team Strategy : How can we evolve internal structures, optimize our workforce, and close the feedback loop to meet new customer demands? Director, Customer and Partner Care Operations, Starbucks.

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How to Think Like a Service Brand and Take the Lead

CSM Magazine

Brands that want to expand their offer should think strategically about their digital ecosystem; is your tech stack fit to deliver truly category-defining experiences? All three brands have expertly used customer experience design, branding and technology to deepen the relationship they have with customers and win market share.

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