Customer Expectations Customer Focused Customer Service Training Survey 
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen. WHAT IS EXCELLENT CUSTOMER SERVICE?
ShepHyken
JANUARY 4, 2023
Just as we want our customers to come back, we want our employees to stay. . Customers’ Expectations of the “Basics” Continue to Rise – The basics are about friendly, helpful, convenient service. Eighty-one percent of consumers we surveyed said a great customer experience increases trust. .
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ShepHyken
MAY 6, 2020
Then there was the gap between the service you want the customer to experience and the actual service they receive. Often when leadership is surveyed about how good they think their service and experience is, it differs—in a negative way—from what the customer is actually experiencing. So, what’s your gap ?
ShepHyken
MAY 10, 2021
(Fast Company) As the adoption of digital channels skyrockets, the businesses able to thrive are the ones that understand their customers’ needs and struggles. My Comment: I love the way this article starts: “The last 12 months have been a crash course in customer experience for business leaders.” That’s where empathy comes in.
ShepHyken
MARCH 2, 2020
The global study, entitled The Connected Customer: Delivering an Effortless Experience, surveyed over 1,000 participants spanning 13 different verticals. My Comment: Is customer experience (CX) broken in most organizations? of businesses surveyed believe that CX offers a competitive edge, but only 14.4%
ShepHyken
SEPTEMBER 5, 2022
4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. CMSWire) We know that customers expect answers to service inquiries within an hour, and they also expect their online experiences to be convenient and fast, with their questions answered and their goals accomplished.
ShepHyken
FEBRUARY 19, 2023
The gold in the article is his simple three-step approach to building a customer-focused culture. The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly.
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